• Respect staff and other climbers
  • No running or shouting
  • No jumping on the mats
  • No food or drink on the mats
  • No swearing
  • No jewellery or watches may be worm while climbing
  • Dirt free, enclosed shoes must be worn while climbing
  • No climbing shoes in the toilet and shower facilities

If you are found to have breached these rules three times you may be asked to leave Industry Boulders facility. In extreme cases it may result in a life ban from the facility.

Your dog may join you while you are climbing if it meets the following criteria:

  • is free from fleas, worms and ticks
  • is vaccinated and registered
  • is de-sexed
  • is toilet trained
  • is friendly towards other dogs and people
  • Your dog must always be on a leash while on the premises and under your supervision
  • No dogs on the mats
  • You and your dog must take full responsibility if any damages or accidents occur where your dog is found to be at fault
  • No unnecessary barking

If your dog is too noisy or destructive, you may be asked to leave. No refunds will be given in this instance. Before your dog is welcome in our facility you must be aware of this policy and fully understand each part.


To ensure our customers understand how their information is used and protected by the business.


Your Right To Privacy Industry Boulder Pty Ltd (ABN: 26 635 426 274) (trading as “Industry Boulders”) respects your right to privacy and will take all reasonable steps to protect personal information disclosed to Industry Boulders in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”).

The purpose of this Privacy Policy is to inform you how we collect and treat your personal information.

For the purpose of this Privacy Policy, “personal Information” means Information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  1. whether the information or opinion is true or not; and
  2. whether the information or opinion is recorded in a material form or not.

Collection of Personal Information

Industry Boulders will, from time to time, collect and store personal information in a variety of ways, including (but not limited to): when you disclose the personal information to us, when you interact with us electronically or in person, when you access our website, when we engage in business with you (including sale and receipt of products and services), or when personal information is provided to us by third parties.

Industry Boulders may collect and store personal information, such as (but not limited to): name, postal address, email address, telephone number, facsimile number, banking details, and credit card details.

By providing us with information, you consent to the collection, storage and use of that information subject to the terms of this Privacy Policy.

If you withhold your personal information, it may not be possible for us to interact or engage in business with you.

Use of Personal Information

You hereby consent to us using your personal information to:

  1. provide you with products and services;
  2. provide you with information regarding products and services;
  3. administer our business;
  4. fulfil any State or Commonwealth bodies’ requests for information or reporting;
  5. manage, research and develop our products and services;
  6. communicate with you by a variety of measures including (but not limited to): telephone, email, sms or mail; and
  7. investigate any complaints.

Disclosure of Personal Information

Industry Boulders may disclose your personal information to any employees, officers, insurers, professional advisers, agents, suppliers or subcontractors of Industry Boulders or any of its related bodies corporate (as defined in the Corporations Act 2001 (Cth), insofar as reasonably necessary for the purposes set out in this Privacy Policy.

If we do disclose your personal information to a third party, we will take all reasonable steps to protect it in accordance with this Privacy Policy.

We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

Storage and Security of Personal Information

We are committed to ensuring that the personal information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Access to Personal Information

You may request details of personal information that we hold about you in accordance with the Privacy Act.

Please contact us if you would like a copy of the personal information which we hold about you.

We reserve the right to refuse to provide you with personal information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

It is important that the personal information we hold about you is accurate, complete and up to date in order to effectively engage you in business. If you find that personal information, we hold about you is incorrect, inaccurate, out-of-date, incomplete, irrelevant or misleading, you can ask us to correct it by contacting us.

Direct Marketing

We may deliver direct marketing communications to you about our products and services and any other products or services you might be interested in. If you notify us that you do not want to receive these communications, we will comply with your instruction and will not use your personal information for such purposes.

Subject to any other term of this Privacy Policy, we will only use or disclose your personal information for the purposes of direct marketing if:

(a) Where we collected the information from you:

  • it is reasonable in the circumstances to expect that we would use or disclose the information for direct marketing purposes;
  • we provide you with a simple means to ‘opt-out’ of direct marketing communications from us; and
  • you have not elected to ‘opt-out’ from receiving such direct marketing communications from us.

(b) Where we collected the information from a third party:

  • you have consent to use or disclosure of your personal information for direct marketing purpose, or it is impracticable to obtain that consent; and
  • we provide you with a simple means to ‘opt-out’ of direct marketing communications from us; and
  • you have not elected to ‘opt-out’ from receiving such direct marketing communications from us.

You may opt-out of receiving direct marketing communications by:

  1. clicking a link on the email communication sent to you; or
  2. contacting us using our contact details set out at section 13.

Cross-border Disclosures

If we propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act, and take all reasonable steps to ensure that any recipient of the personal information will comply with the requirements of the Privacy Act. You hereby consent to the transfer of your personal information outside of Australia in accordance with this clause.

Use of Website

When you come to our website, we may collect certain non-personal information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

We use information from cookies to monitor usage of the website, identify returning users, enable targeted services and opportunities to be directly marketed to you based on your browsing history. Cookies are uniquely numbered identification numbers like tags which are placed on individuals’ browsers. Cookies are necessary for Industry Boulders to create a better user experience on its websites. You can delete cookies and change the settings on your web browser not to accept cookies, however, certain features and content may not be available to you.

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Industry Boulders is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Changes to Privacy

Policy We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.

Complaints About Privacy

If you have any complaints about our privacy practices, please feel free to contact us. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. Our contact details are provided below.

Notifiable Data Breaches Scheme

Industry Boulders will notify individuals whose personal information is involved in a data breach that is likely to result in serious harm. This notification will include recommendations about the steps individuals should take in response to the breach. The Australian Information Commissioner will also be notified of such data breaches.

If you believe there has been a data breach, you should contact us as soon as possible.

Contact Details

Further information can be obtained by contacting:


The purpose of the INDUSTRY BOULDERS Code of Conduct (Code) is to describe the type of behaviour INDUSTRY BOULDERS is seeking to promote and encourage its members and supporters to adopt.



The code shall be known as INDUSTRY BOULDERS Code of Conduct. The Code shall govern the conduct of all persons formally associated with INDUSTRY BOULDERS within the facility of INDUSTRY BOULDERS and any bouldering event participated by INDUSTRY BOULDERS members. It shall apply to:

  • Persons acting for and on behalf of INDUSTRY BOULDERS;
  • Athletes, coaches, managers and support staff of INDUSTRY BOULDERS;
  • Persons participating in INDUSTRY BOULDERS sanctioned activities and events;
  • Staff, Officials, Commissaires and support personnel assisting or conducting INDUSTRY BOULDERS activities and events;
  • and INDUSTRY BOULDERS appointed Delegates and employees of INDUSTRY BOULDERS.



  • INDUSTRY BOULDERS wishes to operate in an environment where people show respect for others and their property. Respect is defined as consideration for another’s physical and emotional wellbeing and possessions, to ensure no damage or deprivation is caused to either.
  • INDUSTRY BOULDERS wishes to operate in an environment that is free from harassment. Harassment is defined as any action directed at an individual or group that creates a hostile, intimidating or offensive environment. (Refer to ASC Guidelines for Harassment-FreeSport).
  • INDUSTRY BOULDERS wishes to operate in a non-discriminatory environment. Respect the right, dignity and worth of every human being - within the context of the activity; treat everyone equally regardless of gender, ethnic origin or religion.
  • Persons to whom this Code applies acknowledge and agree to comply with the disciplinary and grievance procedures promulgated by INDUSTRY BOULDERS. If any disciplinary action is taken, persons directly affected shall be given the opportunity to participate in those proceedings and the right to appeal against any decision against them.



All persons who are bound by this code shall:

  • Act in a manner which is compatible with the interests of INDUSTRY BOULDERS;
  • Accord people involved in bouldering with the appropriate courtesy, respect and regard for their rights and obligations;
  • Treat people’s property with respect and due consideration of its value;
  • Show a positive commitment to INDUSTRY BOULDERS’s policies, rules, procedures, guidelines and agreements;
  • Respect the law and customs of the places they visit;
  • Respect the confidentiality of information which they receive in the course of fulfilling their duties;
  • Uphold the standing and reputation of INDUSTRY BOULDERS within Australia;
  • Not misuse provided funds or property belonging to another party



This list that follows provides examples of behaviour deemed to be unsuitable and not in the best interests of the sport of Bouldering:

  • ‘Sledging’ other athletes, officials, event organisers or staff. Sledging is defined as a statement that is deemed to denigrate and/or intimidate another person, or behaviour likely to constitute emotional abuse.
  • Excessive use of alcohol, acting in a way that becomes a public nuisance, or creating a public disturbance.
  • Damaging another person’s property or depriving them of that property.
  • Sexual relations between an appointed official/staff member and a junior (under the age of consent), irrespective of the wishes and desires of the junior. In all other cases such relations are strongly discouraged.
  • Any physical contact with participants shall be appropriate to the situation and be necessary for the further development of the participants skill.
  • Statements which are deemed to denigrate the group that an individual is representing.
  • Any type of gambling, betting, or organisation of betting at any Industry Boulders event, while competing, officiating, or undertaking a management role.
  • Any form of harassment


(a) You may temporarily suspend or freeze your Membership for any reason if you notify Industry Boulders. When freezing or suspending your membership, the remaining period of membership will be put onto your industry boulders account for further use if/when you decide to unfreeze or lift the suspension. There will be no fee added to your account or asked from you in this instance.


(a) When/if you decide it is necessary to end this agreement, please create a simple written Statement of Departure. Some necessary details to include in you Statement of Departure are:

  • Membership number
  • Name
  • Address
  • Phone
  • Email
  • Signature
  • Brief explanation why you wish to depart the agreement

(b) You can give this to us in person, by e mail or post


(a) You can cancel your Membership at any time by telling us in writing if you cannot use the Facilities and Services because you contract a serious illness or a permanent physical incapacity during the term of your Membership.

(b) This must be confirmed in writing by a doctor or other medical professional we reasonably agree to and you agree that we may contact the doctor or other professional for verification purposes if necessary.


(a) When there is a major failure with a product or service, the consumer can choose to:

  • give it back or cancel it, and get either a refund or identical replacement
  • keep it, and ask for compensation for the fault.

(b) For your request of a refund to be agreed upon by Industry Boulders, you must first complete the necessary process outlines in section 2.1.

(c) Industry Boulders and yourself, will discuss and agree upon the refund amount.


(a) Orders of Industry Boulders retail items must be placed using an approved payment method. We reserve the right to undertake, or engage a third party to undertake, fraud detection procedures to verify that the Order and credit card details are genuine and that You are the legitimate cardholder.

(b) Your Order will not be processed if a payment is declined


(a) By placing an Order, you make an offer to us to purchase the Products you have selected on these Terms.

(b) You will receive an electronic Order confirmation from us after you have placed your Order and made payment in full. The electronic Order confirmation is an acknowledgement that we have received your Order and does not constitute the acceptance of the Order.

(c) An Order will be accepted, and an agreement between Industry Boulders and You, will be formed once your payment has been received and approved.

(d) Once you have placed your Order, you cannot cancel or revoke your Order unless you have spoken to Industry Boulders and Industry Boulders have formally accepted your cancelation request.


(a) Industry Boulders will accept the retune of items if it meets the following criteria:

  • There is adequate proof of purchase
  • The item is the wrong size
  • Item/items must be in the original packaging
  • All tags and original labels must still be attached to the item

(b) When returning an item, you will have the option of: • A refund • Additional product • Substitution of product


(a) Food and/or drinks may be returned if you have any issues, such as

  • Contaminated food and/or drink
  • Burnt or overheated/undercooked food or drink between initial possession and up to five minutes after initial possession


The request for a refund of shoes will be agreed upon by Industry Boulders if the product meets the following criteria:

  • Item must be unworn with the original tags still attached • The item does not have dirty marks or damaged soles
  • Items must be returned in the original shoe box which must be in the original condition Industry Boulders reserves the right to refuse the return if these conditions are not adhered to.


(a) The customer is responsible for all associated costs of returning the items to Industry Boulders. Industry Boulders will not take responsibility for returned items not received if registered post is not used.

(b) Postage is non-refundable



Hold - keep or detain

Freeze - an act of holding or being held at a fixed level or in a fixed state.

Membership - the fact of being a member of a group.

Refund - pay back (money), typically to a customer who is not satisfied with goods or services bought.

Return - come or go back to a place or person.

Postage - the sending or conveying of letters and parcels by mail.

Transport - take or carry (people or goods) from one place to another by means of a vehicle, aircraft, or ship Agreement - harmony or accordance in opinion or feeling Retail - the sale of goods to the public in relatively small quantities for use or consumption rather than for resale.

Major Problem – the product is significantly different from the description, sample or demonstration model shown to the customer. The product or service supplied is substantially unfit for its normal purpose and cannot be made fit within reasonable time. The product is unsafe, or the service has created an unsafe situation.

Minor Failure - The problem with the product can be easily fixed, in a reasonable time and does not have the characteristics of a major failure. There can be a repair provided. A refund can be provided. An identical replacement can pe provided.

Medical Reasoning - Medical reasoning involves an inferential process for making diagnostic or therapeutic decisions. or understanding the pathology of a disease process. On the one hand, medical reasoning is basic to all. higher-level cognitive processes in medicine, such as problem solving and medical text comprehension.

Contaminated - having been made impure by exposure to or addition of a poisonous or polluting substance.


Industry Boulders supports the responsible consumption of alcohol and takes seriously any inappropriate behaviour that results from excessive drinking.

AIcohol-free social events will be provided for young people and families.

We will not endorse or support events, celebrations or end of season trips that involve excessive consumption of alcohol.


Intoxicated patrons

  • Alcohol will not be served to any person
  • Intoxicated patrons will be asked to leave. Safe travel options will be suggested.

Safe transport

  • We will prominently display taxi phone numbers in the venue.
  • Staff members will encourage intoxicated patrons to take safe transport home.

Food and other drinks

  • A range of snacks and meals will be available when alcohol is served.
  • We will provide alcohol-free drinks, such as fruit juice and soft drink. Free jugs of water will also be available.
  • Tea and coffee will be provided at the bar during social functions.

Promoting the responsible use of alcohol

  • We will educate members and supporters about our alcohol policy through our website, newsletter and other communication resources.


All members and sporting personnel are required to comply with the following.

  • Drink and behave responsibly at all club functions, events and away trips.
  • Do not supply alcohol to team members if they are aged under 18.
  • Do not drink alcohol at Industry Boulders, our functions or competitions
  • Do not encourage others to drink alcohol excessively.
  • Do not encourage or take part in team bonding activities that involve alcohol.
  • Do not spike another person's drink.


We will take action for breaches of behaviour and responsibilities outlined in this policy.

  • If members or sporting personnel become arrive at the Industry Boulders or other social events they will be asked to leave. Ongoing instances of intoxication will be in breach of our Code of Behaviour and can result in disciplinary action (e.g. suspension or termination of membership).
  • Spiking of drinks is a criminal offence that can be reported to police by victims. It can lead to serious police charges being laid against the offender/s. Separate action can be taken as a breach of our state sporting organisation’s and Industry Boulders’ Member Protection Policy to provide for the protection, safety and welfare of members.