If you are found to have breached these rules three times you may be asked to leave Industry Boulders facility. In extreme cases it may result in a life ban from the facility.
Your dog may join you while you are climbing if it meets the following criteria:
If your dog is too noisy or destructive, you may be asked to leave. No refunds will be given in this instance. Before your dog is welcome in our facility you must be aware of this policy and fully understand each part.
To ensure our customers understand how their information is used and protected by the business.
Your Right To Privacy Industry Boulder Pty Ltd (ABN: 26 635 426 274) (trading as “Industry Boulders”) respects your right to privacy and will take all reasonable steps to protect personal information disclosed to Industry Boulders in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”).
Collection of Personal Information
Industry Boulders will, from time to time, collect and store personal information in a variety of ways, including (but not limited to): when you disclose the personal information to us, when you interact with us electronically or in person, when you access our website, when we engage in business with you (including sale and receipt of products and services), or when personal information is provided to us by third parties.
Industry Boulders may collect and store personal information, such as (but not limited to): name, postal address, email address, telephone number, facsimile number, banking details, and credit card details.
If you withhold your personal information, it may not be possible for us to interact or engage in business with you.
Use of Personal Information
You hereby consent to us using your personal information to:
Disclosure of Personal Information
We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
Storage and Security of Personal Information
We are committed to ensuring that the personal information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Access to Personal Information
You may request details of personal information that we hold about you in accordance with the Privacy Act.
Please contact us if you would like a copy of the personal information which we hold about you.
We reserve the right to refuse to provide you with personal information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
It is important that the personal information we hold about you is accurate, complete and up to date in order to effectively engage you in business. If you find that personal information, we hold about you is incorrect, inaccurate, out-of-date, incomplete, irrelevant or misleading, you can ask us to correct it by contacting us.
We may deliver direct marketing communications to you about our products and services and any other products or services you might be interested in. If you notify us that you do not want to receive these communications, we will comply with your instruction and will not use your personal information for such purposes.
(a) Where we collected the information from you:
(b) Where we collected the information from a third party:
You may opt-out of receiving direct marketing communications by:
If we propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act, and take all reasonable steps to ensure that any recipient of the personal information will comply with the requirements of the Privacy Act. You hereby consent to the transfer of your personal information outside of Australia in accordance with this clause.
Use of Website
When you come to our website, we may collect certain non-personal information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
We use information from cookies to monitor usage of the website, identify returning users, enable targeted services and opportunities to be directly marketed to you based on your browsing history. Cookies are uniquely numbered identification numbers like tags which are placed on individuals’ browsers. Cookies are necessary for Industry Boulders to create a better user experience on its websites. You can delete cookies and change the settings on your web browser not to accept cookies, however, certain features and content may not be available to you.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Industry Boulders is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Changes to Privacy
Complaints About Privacy
If you have any complaints about our privacy practices, please feel free to contact us. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. Our contact details are provided below.
Notifiable Data Breaches Scheme
Industry Boulders will notify individuals whose personal information is involved in a data breach that is likely to result in serious harm. This notification will include recommendations about the steps individuals should take in response to the breach. The Australian Information Commissioner will also be notified of such data breaches.
If you believe there has been a data breach, you should contact us as soon as possible.
Further information can be obtained by contacting:
1. PURPOSE INDUSTRY BOULDERS CODE OF CONDUCT
The purpose of the INDUSTRY BOULDERS Code of Conduct (Code) is to describe the type of behaviour INDUSTRY BOULDERS is seeking to promote and encourage its members and supporters to adopt.
The code shall be known as INDUSTRY BOULDERS Code of Conduct. The Code shall govern the conduct of all persons formally associated with INDUSTRY BOULDERS within the facility of INDUSTRY BOULDERS and any bouldering event participated by INDUSTRY BOULDERS members. It shall apply to:
3. KEY PRINCIPLES
4. KEY ELEMENTS
All persons who are bound by this code shall:
5. UNACCEPTABLE BEHAVIOUR
This list that follows provides examples of behaviour deemed to be unsuitable and not in the best interests of the sport of Bouldering:
1.1. PUTTING YOUR MEMBERSHIP ON HOLD
(a) You may temporarily suspend or freeze your Membership for any reason if you notify Industry Boulders. When freezing or suspending your membership, the remaining period of membership will be put onto your industry boulders account for further use if/when you decide to unfreeze or lift the suspension. There will be no fee added to your account or asked from you in this instance.
2.1. WHEN YOU CAN END THIS AGREEMENT
(a) When/if you decide it is necessary to end this agreement, please create a simple written Statement of Departure. Some necessary details to include in you Statement of Departure are:
(b) You can give this to us in person, by e mail or post
2.2. MEDICAL RESONING TO END THIS AGREEMENT
(a) You can cancel your Membership at any time by telling us in writing if you cannot use the Facilities and Services because you contract a serious illness or a permanent physical incapacity during the term of your Membership.
(b) This must be confirmed in writing by a doctor or other medical professional we reasonably agree to and you agree that we may contact the doctor or other professional for verification purposes if necessary.
3.1. MEMBERSHIP REFUNDS
(a) When there is a major failure with a product or service, the consumer can choose to:
(b) For your request of a refund to be agreed upon by Industry Boulders, you must first complete the necessary process outlines in section 2.1.
(c) Industry Boulders and yourself, will discuss and agree upon the refund amount.
(a) Orders of Industry Boulders retail items must be placed using an approved payment method. We reserve the right to undertake, or engage a third party to undertake, fraud detection procedures to verify that the Order and credit card details are genuine and that You are the legitimate cardholder.
(b) Your Order will not be processed if a payment is declined
(a) By placing an Order, you make an offer to us to purchase the Products you have selected on these Terms.
(b) You will receive an electronic Order confirmation from us after you have placed your Order and made payment in full. The electronic Order confirmation is an acknowledgement that we have received your Order and does not constitute the acceptance of the Order.
(c) An Order will be accepted, and an agreement between Industry Boulders and You, will be formed once your payment has been received and approved.
(d) Once you have placed your Order, you cannot cancel or revoke your Order unless you have spoken to Industry Boulders and Industry Boulders have formally accepted your cancelation request.
4.2. RETURN OF RETAIL ITEMS
(a) Industry Boulders will accept the retune of items if it meets the following criteria:
(b) When returning an item, you will have the option of: • A refund • Additional product • Substitution of product
4.3. RETURN, REFUND AND SUBSTITUTION OF FOOD AND/OR DRINK
(a) Food and/or drinks may be returned if you have any issues, such as
4.4. RETURN, REFUND AND SUBSTITUTION OF SHOES
The request for a refund of shoes will be agreed upon by Industry Boulders if the product meets the following criteria:
4.5. POSTAGE/TRANSPORT OF SHOES
(a) The customer is responsible for all associated costs of returning the items to Industry Boulders. Industry Boulders will not take responsibility for returned items not received if registered post is not used.
(b) Postage is non-refundable
Hold - keep or detain
Freeze - an act of holding or being held at a fixed level or in a fixed state.
Membership - the fact of being a member of a group.
Refund - pay back (money), typically to a customer who is not satisfied with goods or services bought.
Return - come or go back to a place or person.
Postage - the sending or conveying of letters and parcels by mail.
Transport - take or carry (people or goods) from one place to another by means of a vehicle, aircraft, or ship Agreement - harmony or accordance in opinion or feeling Retail - the sale of goods to the public in relatively small quantities for use or consumption rather than for resale.
Major Problem – the product is significantly different from the description, sample or demonstration model shown to the customer. The product or service supplied is substantially unfit for its normal purpose and cannot be made fit within reasonable time. The product is unsafe, or the service has created an unsafe situation.
Minor Failure - The problem with the product can be easily fixed, in a reasonable time and does not have the characteristics of a major failure. There can be a repair provided. A refund can be provided. An identical replacement can pe provided.
Medical Reasoning - Medical reasoning involves an inferential process for making diagnostic or therapeutic decisions. or understanding the pathology of a disease process. On the one hand, medical reasoning is basic to all. higher-level cognitive processes in medicine, such as problem solving and medical text comprehension.
Contaminated - having been made impure by exposure to or addition of a poisonous or polluting substance.
Industry Boulders supports the responsible consumption of alcohol and takes seriously any inappropriate behaviour that results from excessive drinking.
AIcohol-free social events will be provided for young people and families.
We will not endorse or support events, celebrations or end of season trips that involve excessive consumption of alcohol.
WHAT WE WILL DO
Food and other drinks
Promoting the responsible use of alcohol
WHAT WE ASK YOU TO DO
All members and sporting personnel are required to comply with the following.
We will take action for breaches of behaviour and responsibilities outlined in this policy.